Refund Policy

Refund Policy

Last Updated: September 2, 2026

At NEZVI Beauty, we want you to feel confident and happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following policy carefully before requesting a return or refund.

1. Eligibility for Returns

We accept return or replacement requests only in the following situations:

You received a damaged product.
You received a defective product.
You received the wrong product.
Your order is missing an item.
The product received is materially different from what was ordered.

For hygiene and safety reasons, opened or used beauty, skincare, and personal-care products generally cannot be returned unless the product is defective, damaged, or incorrectly supplied.

2. Return Request Period

You must contact us within 7 days of receiving your order if you wish to report a damaged, defective, incorrect, or incomplete order.

Requests submitted after 7 days may not be eligible for a return, replacement, or refund.

3. How to Request a Return

To request a return or replacement, please contact us with:

Your order number
Your name and registered email address
A description of the issue
Clear photographs of the product
Photographs of the outer packaging and shipping label
A short video, where necessary, showing the defect or damage

Please contact us at:

Email: info@nezvibeauty.com
Phone/WhatsApp: [your contact number]

Our team will review your request and let you know whether it has been approved.

4. Damaged Products

If your product arrives damaged, please take photographs or a video before opening or discarding the packaging.

If the damage is verified, we may offer:

A replacement product, or
A refund, depending on product availability and the circumstances of the case.

5. Wrong Product

If you receive a product different from the one you ordered, please contact us within 7 days of delivery.

After verification, we may arrange a replacement with the correct product at no additional cost.

6. Defective Products

If you believe a product is defective, please contact us with photographs/videos and details of the issue.

Our team may request additional information to determine whether the product qualifies for a replacement or refund.

7. Change of Mind

We currently do not accept returns solely because you have changed your mind, selected the wrong product, or no longer require the product, particularly where the product has been opened or used.

If you have received an unopened product and would like to discuss a return, please contact our support team. Any such request will be reviewed on a case-by-case basis.

8. Non-Returnable Products

For hygiene and product-safety reasons, the following generally cannot be returned once opened or used:

Skincare products
Beauty products
Personal-care products
Products with broken seals
Used products
Products damaged after delivery due to improper handling
Products without their original packaging, where the packaging is required for verification

9. Refunds

Once your return/refund request is approved, we will initiate the applicable refund.

Refunds will generally be processed to the original payment method used to place the order.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

10. Shipping Charges

Where the return or replacement is due to an error on our part, such as receiving a wrong, damaged, or defective product, NEZVI Beauty may bear the applicable return/replacement shipping cost.

If a return is approved for another reason, any applicable shipping costs will be communicated to you before the return is processed.

Original shipping charges may not be refundable unless required by applicable law or the circumstances of the order.

11. Replacement

If your replacement request is approved, we will arrange shipment of the replacement product, subject to availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where appropriate.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, packed, dispatched, or shipped may not be eligible for cancellation.

If an order cannot be cancelled after dispatch, you may need to follow the applicable return procedure.

13. Refunds for Undelivered or Returned Shipments

If an order is returned to us by the courier because of an incorrect address, repeated delivery failure, refusal to accept the package, or other circumstances attributable to the customer, please contact us.

Any refund or re-shipment will be considered based on the circumstances of the order and applicable shipping costs.

14. Refund Not Received

If your refund has been approved but you have not received it within the expected processing period:

Check your bank/payment account.
Contact your payment provider or bank.
Contact NEZVI Beauty with your order number and refund details.

We will assist you in checking the status of the refund.

15. Fraudulent or Abusive Claims

NEZVI Beauty reserves the right to investigate return and refund requests and may reject requests where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, or intentional damage to products.

16. Policy Changes

NEZVI Beauty reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be published on this page with the updated date.